File a Claim
File a Travel Insurance Claim
We're sorry if an unfortunate event occurred during your travels. However, we are happy to provide a silver lining. If an event covered by your policy interferes with your trip, please call us immediately. We can assist you by opening a case for you, referring you to a medical provider and monitoring your care. Once you have returned home and have provided the necessary supporting documents, we will process your claim and will be available to answer any questions you have.
How to File a Medical Claim
If you experience a medical emergency, please contact Allianz Global Assistance prior to seeking treatment so we can refer you to a reputable medical provider and arrange for medical bills to be sent directly to our office.
For serious medical emergencies, please contact Allianz Global Assistance once emergency services (i.e. 911) have been notified (a family member or travelling companion may call on your behalf if you're not able to.) To file a claim for Out-of-Country medical expenses, please call us toll-free at 1-866-520-8834 and we will be happy to help you. If you are outside of North America, we can also be reached by calling 1-519-742-4857 collect.
How to File a Non-Medical Claim
To file a non-medical claim (i.e. Trip Cancellation, Trip Interruption, Lost or Delayed Luggage, etc), Allianz Global Assistance's online claim portal is available to you anytime, anywhere.
Claim Filing Tips
Before you leave for your trip, please remember to review your Policy of Insurance. There are certain restrictions and exclusions on your benefits that can affect your coverage. It's important to familiarize yourself with the types of situations that are eligible for coverage, as well as those that are not eligible. If you have any questions about your coverage, you can contact our Assistance Team at 1-866-520-8834. We're happy to help!
There are certain restrictions and exclusions on your benefits that can affect your coverage. These are included in the Policy of Insurance which you can review when you request a quote. Your Policy of Insurance will also be sent to you after your policy is purchased.
Your policy will include a 10-Day Free Look period. If you decide the coverage does not meet your needs after reviewing your Policy of Insurance, you can request a full refund of your premium within 10 days of purchase, as long as you have not already left on your trip or filed a claim.
You may be required to provide documentation to support your claim. For example, if you are claiming for a cancelled flight, you may need to provide original unused airline tickets, the itinerary and invoice for trip, and proof of your reason for cancellation (i.e. a letter from your doctor.) Additional details on required documentation will be provided to you at claim time, and can also be found in the final pages of your Policy of Insurance.
Remember, Allianz Global Assistance is available to assist you 24/7/365. Just call us toll free at 1-866-520-8834 or collect at 1-519-742 4857.