About Us

Get to know Allianz Global Assistance

Allianz Global Assistance is one of the largest travel insurance and assistance service providers in Canada with 30+ years of helping individuals and families, leisure travellers and business people prepare for and stay safe during each trip they take.

Whether they need to see a doctor or cancel their trip unexpectedly, Canadian travellers and visitors to Canada alike can rely on us to be there for them when needed.

Key stats include:

  • Over 8+ million Canadians supported by our travel assistance services
  • 800+ employees dedicated to helping through our Head Office in Kitchener as well as from offices in Cambridge, Montreal and Vancouver
  • In-house medical team of licensed physicians and registered nurses
  • Over 1.2 million calls received, 322,000 claims processed, and 1,400 repatriations arranged in 2017

Our global reach makes us unique

As an affiliate of Allianz Partners, Allianz Global Assistance has an expansive worldwide reach thanks to our operation centres in 44 countries around the globe.

This local presence on a global scale gives us enhanced capabilities to overcome language and cultural barriers when managing a patient’s care with a foreign medical provider. It also allows us to arrange billing more easily in situations where the hospital would otherwise require the patient to pay upfront prior to leaving the facility.

On the ground response

Our international presence also allows us to intervene locally when a major crisis strikes. As an example, when Nepal suffered a devastating earthquake April 2015, Allianz Global Assistance coordinated an international response by sending assistance teams to Nepal while establishing crisis centres in Brisbane and Paris. This allowed access to regular updates while facilitating around-the-clock communication with teams at home and on the ground in Nepal. In total, 55 Allianz Global Assistance customers from around the world were evacuated and repatriated thanks to these efforts. A coordination of this magnitude can only be accomplished when you have international operations centers ready and available to respond.

A top worldwide insurance brand

Globally, Allianz is one of the world’s most respected corporate brands (#49) according to Interbrand’s Top 100 brand list for 2018. Thanks to this strong international presence, medical providers worldwide recognize Allianz Global Assistance as a name they can trust. This level of global brand strength and recognition makes a world of difference for you, our customer, improving the likelihood of receiving more immediate, responsive care if you need to seek treatment while travelling in a foreign country.