File a Claim

File a Travel Insurance Claim

We're sorry if an unfortunate event occurred during your travels. However, we are happy to provide a silver lining. If an event covered by your policy interferes with your trip, please call us immediately. We can assist you by opening a case for you, referring you to a medical provider and monitoring your care. Once you have returned home and have provided the necessary supporting documents, we will process your claim and will be available to answer any questions you have.

How to File a Medical Claim

If you experience a medical emergency, please contact Allianz Global Assistance prior to seeking treatment so we can refer you to a reputable medical provider and arrange for medical bills to be sent directly to our office.

For serious medical emergencies, please contact Allianz Global Assistance once emergency services (i.e. 911) have been notified (a family member or travelling companion may call on your behalf if you're not able to.) To file a claim for Out-of-Country medical expenses, please call us toll-free at 1-800-513-5934 and we will be happy to help you. If you are outside of North America, we can also be reached by calling 416-340-0405 collect.

Claim Filing Tips

Before you leave for your trip, please remember to review your Policy of Insurance. There are certain restrictions and exclusions on your benefits that can affect your coverage. It's important to familiarize yourself with the types of situations that are eligible for coverage, as well as those that are not eligible. If you have any questions about your coverage, you can contact our Assistance Team at 1-800-513-5934. We're happy to help!

There are certain restrictions and exclusions on your benefits that can affect your coverage. These are included in the Policy which you can review when you request a quote. Your Policy will also be sent to you after your policy is purchased.

Your Policy will include a 10-Day Free Look period. If you decide the coverage does not meet your needs after reviewing your Policy, you can request a full refund of your premium within 10 days of purchase, as long as you have not already left on your trip or filed a claim.

Remember, Allianz Global Assistance is available to assist you 24/7/365. Just call us toll free at 1-800-513-5934 or collect at 416-340-0405.